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Booking Terms & Condition

Custom Guiding Services

Custom small-group guided wildlife and birding tours over one or more days.

Booking

  • How to book: if you’d like to book a professional Wildlife Guide for one or more days you can do so by sending us an initial booking request via the Custom Wildlife Guide page on this website. You can also call us on +353 86 8233709 but bear in mind that we’re often out guiding groups and watching wildlife, so using the contact form is often the most convenient way to get in touch.
  • Dates & Availability: bookings are subject to guide availability, so to improve your chances of securing a guide it’s best to specify a range of dates that suit you. We work with a number of local wildlife and birding guides, and will do our best to accommodate your request.  We’ll contact you you to confirm availability and finalise your booking once we’ve had chance to review your enquiry (usually within 24 hours).
  • Payment: to reserve our guiding services you’ll need to pay a 50% deposit at the time of booking confirmation.
    • Secure online payment: we accept secure online payments via credit or debit card through our payment processing partner PayPal (you do not need a PayPal account to pay securely with your credit card through PayPal — but if you have one you can also pay using your existing PayPal balance).
    • Electronic Funds Transfer: we also accept payment by Electronic Funds Transfer to our bank account (you’ll find the relevant bank details in the confirmation email / electronic invoice we send out).

Cancellations

  • Cancellations by you: you are free to cancel your Custom Guide booking at any time up to 28 days ahead of the scheduled guiding date for a full refund of the fee paid. Cancellations between 28 days and 14 days from the scheduled guiding date will incur a 50% cancellation fee, and we’ll refund the balance. Unfortunately we can’t offer refunds for cancellations less than 14 days, but will offer your the option of rescheduling the tour for another date subject to guide availability.
  • Cancellations by us: we do our best to undertake all of the custom guided tours booked with us. However, we reserve the right to cancel the tour at any time for any reasons out of our immediate control. This is extremely rare, and in the unlikely event that it does occur you will be issued with a full refund of any fees paid, or the option of rescheduling your tour for an alternative date.
  • Bad Weather: weather throughout Ireland is often unpredictable, but rarely dangerous. For the most part we advise guests to dress appropriately for prevailing conditions, and proceed with booked tours as planned. There is always wildlife to see — and varying conditions often present a different suite of wildlife characters, or curious behaviours we wouldn’t otherwise get to witness. Some of our most intriguing wildlife encounters have occurred in conditions many would consider far from optimal.
    • If we cancel due to weather: we only ever cancel tours due to bad weather if conditions are so extreme that it is impossible to proceed (think sustained gale force winds with persistent driving rain). In these rare cases we will offer you the opportunity to reschedule or issue you with a full refund of fees paid.
    • If you choose not to proceed: if we are willing to lead the tour, but you elect not to proceed due to inclement weather, we consider that a cancellation on your part, and will be unable to offer a refund. We will offer you the opportunity to re-schedule the tour, subject to availability, but cannot guarantee we will be able to accommodate you on a particular date, especially during busy periods.

Guided Wildlife & Bird Watching Walks

Scheduled small group guided wildlife and bird watching walks.

Booking

  • How to book: bookings for our guided wildlife and bird watching walks can be made online via this website. You can also call us on +353 86 8233709 but bear in mind that we’re often out guiding groups and watching wildlife, so booking online, or using the website contact form is often the most convenient way to get in touch.
  • Payment:
    • Secure online payment: we accept secure online payments via credit or debit card through our payment processing partner PayPal (you do not need a PayPal account to pay securely with your credit card through PayPal — but if you have one you can also pay using your existing PayPal balance).
    • Pay on the Day: for our guided wildlife and bird watching walks we also accept cash on the day (you do still need to book your place in advance however).

Cancellations

  • Cancellations by you: you are free to cancel your guided wildlife and bird watching walk up to 7 days ahead of the scheduled date for a full refund of any fee paid. Cancellations within 7 days of the scheduled date incur a 50% cancellation fee, and we’ll refund the balance (or invoice you for 50% of the fee if you elected not to pay in advance).
  • Cancellations by us: we do our best to undertake all scheduled walks as advertised. However, we reserve the right to cancel walks at any time for reasons out of our immediate control. This is extremely rare, and in the unlikely event that it does occur you will be issued with a full refund of any fees paid or the option of rescheduling your walk for an alternative date.
  • Bad Weather: weather throughout Ireland is often unpredictable, but rarely dangerous. For the most part we advise guests to dress appropriately for prevailing conditions and proceed with booked walks as planned. There is always wildlife to see — and varying conditions often present a different suite of wildlife characters, or curious behaviours we wouldn’t otherwise get to witness. Some of our most intriguing wildlife encounters have occurred in conditions many would consider far from optimal.
    • If we cancel due to weather: we only ever cancel tours due to bad weather if conditions are so extreme that it is impossible to proceed (think sustained gale force winds with persistent driving rain). In these rare cases we will offer you the opportunity to reschedule or issue you with a full refund of fees paid.
    • If you choose not to proceed: if we are willing to lead the tour, but you elect not to proceed due to inclement weather, we consider that a cancellation on your part, and will be unable to offer a refund. We will offer you the opportunity to re-schedule the tour, subject to availability, but cannot guarantee we will be able to accommodate you on a particular date, especially during busy periods.

Other T&Cs

  • Medical Conditions: please inform us in advance of any medical conditions which may affect you or any other member of your party during your tour (e.g. diabetes, epilepsy, asthma, vertigo or heart conditions). This information will be kept strictly confidential.
  • Equipment: please ensure that you bring appropriate clothing for the prevailing weather conditions. As a minimum you will need a good waterproof jacket and trousers, boots or wellies, and a small day pack for loose belongings. Please also bring a packed lunch and juice / water.
    • Optics: your guide will have a high quality spotting scope to give you close up views of distant wildlife. If you have your own binoculars we recommend bringing them with you. We have a limited number of high quality loan binoculars available for use on our tours. Please let us know if you’d like to borrow a pair.